Return Policy

At Neckline Treasures, we strive to ensure you love your purchase. If you are not completely satisfied, please review our return and exchange policy below.

Returns & Exchanges

• Timeframe: Returns and exchanges are accepted within 14 days of purchase with the original receipt.
• Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
• Non-Returnable Items: Personalized, engraved, or custom-made necklaces are final sale and cannot be returned or exchanged.

Exchange Process

• Exchanges can be made for a different item or store credit of equal value.
• If the new item is of higher value, the price difference must be paid at the time of exchange.

Refunds

• Refunds are issued in the original form of payment within 3-5 business days after approval.
• Cash payments will be refunded in cash.
• Store credit is available for those who prefer it over a refund.

Defective or Damaged Items

• If you receive a defective or damaged necklace, please bring it to our store within 7 days for a replacement or repair at no additional cost.

How to Return or Exchange

• Visit our store with your receipt and the item in its original condition.
• Our team will inspect the item and process your request accordingly.