Terms and Conditions

Welcome to Neckline Treasures! These Terms and Conditions govern your use of our services, purchases, and interactions in our physical store. By shopping with us, you agree to the following terms.

1. General Terms

  • By entering our store and making a purchase, you agree to abide by these Terms and Conditions.
  • We reserve the right to refuse service to anyone violating store policies or engaging in fraudulent activities.

2. Product Information & Pricing

  • All prices are displayed in [your local currency] and include applicable taxes unless stated otherwise.
  • Prices are subject to change without notice, but confirmed purchases will not be affected.
  • We strive for accuracy in product descriptions, but errors may occur. If an item is incorrectly priced, we will notify you before completing the sale.

3. Payments & Billing

  • We accept cash, credit/debit cards, and other accepted payment methods at checkout.
  • Payment must be completed in full before the item is released.
  • All transactions are final unless eligible for a return or exchange under our Return Policy.

4. Returns & Exchanges

  • Returns and exchanges are accepted within 14 days of purchase with the original receipt and in unused condition.
  • Personalized, engraved, or custom-made items are final sale and not eligible for returns or exchanges.
  • For more details, refer to our Return Policy available in-store.

5. Warranty & Repairs

  • Select necklaces may come with a limited warranty covering manufacturing defects.
  • Normal wear and tear, accidental damage, and mishandling are not covered under warranty.
  • Repairs for eligible items can be arranged at an additional cost if not covered under warranty.

6. Gift Cards & Store Credit

  • Store gift cards and credit are non-refundable and cannot be exchanged for cash.
  • Lost or stolen gift cards cannot be replaced.

7. Privacy & Security

  • Customer information collected during transactions is securely stored and used only for processing orders and enhancing your shopping experience.
  • We do not sell or share personal data with third parties.
  • For more details, refer to our Privacy Policy.

8. Store Conduct & Security

  • Shoplifting or fraudulent activity will result in legal action and a permanent ban from the store.
  • Customers are responsible for their personal belongings while shopping. We are not liable for lost or stolen items inside the store.
  • CCTV cameras may be in use for security purposes.

9. Liability Disclaimer

  • Neckline Treasures is not liable for any allergic reactions or skin sensitivities caused by materials used in our jewelry.
  • We are not responsible for accidental damage to products once they leave the store.

10. Amendments to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time. Updates will be available in-store upon request.

11. Company Details:

  • Company Name: Prime Innovation Group Limited
  • Registration Number: 77675640
  • Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG